Pavan555

Teleperformance October 16, 2023 - November 30, 2024 ▪ Tracked and reported key operational KPIs using Excel dashboards, supporting data-driven process improvement decisions. ▪ Analyzed customer interaction patterns and trends across large datasets to identify service inefficiencies and escalation risk. ▪ Coordinated cross-functional reporting and contributed to quality assurance initiatives by identifying anomalies in performance data.

Axis Bank November 25, 2022 - April 3, 2023 ▪ Assessed client financial profiles and loan eligibility using structured data review, directly relevant to credit risk modeling. ▪ Maintained accurate records of customer data and financial documentation; consistently met compliance and data integrity standards. ▪ Developed strong understanding of banking domain data — credit history, income verification, and risk classification — directly applicable to financial ML projects.