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devansh
Quality Analyst
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(0 Reviews)
About me
Hello! I’m Devansh Srivastava, a B. Tech student specializing in Computer Science, currently in my 4th year at RGPV.
I have a deep interest in technology, innovation, and problem-solving, and I’m passionate about applying my skills in the fields of IoT, software development, and digital marketing.
Throughout my academic journey, I’ve gained hands-on experience with various programming languages such as Core Java and have developed an understanding of web technologies like HTML.
I’ve also explored digital marketing, SEO, and sales, which have given me a well-rounded skill set to approach challenges from different angles.
Work Experience
Quality Analyst
Acuitty Tech
August 5, 2024
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Present
◦ Conducting quality monitoring and evaluation of customer interactions, including phone calls, emails, chat and provide feedback to specialists to deliver a high quality, customer-driven, support service for addressing/ resolving enquiries at the first point of call wherever possible. ◦ Developing and implementing quality assurance programs, processes, and guidelines to improve customer service and ensure consistent service delivery across all channels. Identifying training needs and working with the training team to develop appropriate training modules. ◦ Maintaining accurate and detailed records of quality evaluations, feedback, and performance metrics. Preparing reports and presenting findings to management, highlighting trends, areas of improvement, and recommendations for enhancing customer satisfaction and operational efficiency. ◦ Ensuring precision and accuracy in identifying and correcting errors. Monitor & analyze data, identify trends, and provide actionable insights. ◦ Participate in client meetings, presentations, and discussions to address quality-related inquiries and concerns. Collaborate with Clients cross-functional teams including operations, training, and client services to address quality issues and implement corrective actions.
Education
BTech In Computer Science
Bachelor
August 1, 2022
-
Present
Hello! I'm Devansh Srivastava, a B. Tech student specializing in Computer Science, currently in my 4th year at RGPV. I have a deep interest in technology, innovation, and problem-solving, and I'm passionate about applying my skills in the fields of IoT, software development, and digital marketing. Throughout my academic journey, I've gained hands-on experience with various programming languages such as Core Java and have developed an understanding of web technologies like HTML. I've also explored digital marketing, SEO, and sales, which have given me a well-rounded skill set to approach challenges from different angles.
Review
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Working attitude
Progressive working attitude
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Team work
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Good teamwork spirit
Skill & Experience
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Skills and experience meet well
Offered Salary
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Suitable salary
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