Babluparshad9858
Senior Executive(Not working now)
About me
To obtain a challenging position in a growth-oriented IT organization where I can apply my skills in Java, SQL, data structures, and software development, gained during my MCA, to contribute to innovative projects, enhance system performance, and grow professionally in a collaborative and dynamic environment.
Photos
Work Experience
SENIOR EXECUTIVE-OPERATIONS | ONEPLUS
AEGIS CUSTOMER SUPPORT SERVICES PRIVATE LIMITED(STARTEK)
June 7, 2022
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April 7, 2024
• Guide the new joiner regarding products, resolutions and protocols to handle customers. • Handled escalation inquiries for smartphones, TVs, audio devices, and accessories using OCRM. • Troubleshot hardware/software issues with clear communication.
CUSTOMER CARE OFFICER
DHANI LOANS & SERVICES | BANKING / FINANCIAL SERVICES
July 13, 2021
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June 3, 2022
• Managed customer inquiries on personal loans, repayment schedules, loan closures, and app-based assistance at Dhani Loans and Services. • Resolved escalated issues by coordinating with internal teams for end-to-end solutions. Demonstrated excellent customer service etiquette and communication skills.
CUSTOMER SERVICE EXECUTIVE | BACKENED
TELEPERFORMANCE | SBI CREDIT CARD
November 29, 2019
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March 2, 2021
• Supported SBI Credit Card customers at Teleperformance, resolving issues with credit limits, EMI conversions, card blocking, KYC updates, and disputed transactions. • Managed inquiries on billing, repayment schedules, loan closures, and app-based assistance. • Ensured compliance with data security policies while maintaining high customer satisfaction.
Education
MCA
Second Year
September 20, 2024
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Present
Pursuing Master of Computer Applications (MCA) with a strong foundation in Java, object‑oriented programming, and web development. Aspiring Full Stack Java Developer with hands‑on experience in front‑end (HTML, CSS) and back‑end (Java, JDBC, SQL) technologies. Passionate about building scalable web applications, learning new frameworks, and applying problem‑solving skills to deliver clean and efficient code.