Kishorekumar
Data Analyst
$371/month
About me
Results-driven Data Analyst with 4+ years of experience in customer operations and data-driven decision-making. Skilled in SQL, Excel, Power BI, and data visualization. Experienced in data cleaning, analysis, dashboard creation, and KPI reporting. Proven ability to translate business requirements into actionable insights and improve operational efficiency. Seeking a Data Analyst role to support business growth through data-driven strategies.
Photos
Work Experience
Senior Representative
Concentrix Daksh Services India Pvt Ltd
November 5, 2024
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December 21, 2025
As a Senior Representative, I’m responsible to deliver exclusive, high personalized support to premier tier of high-net-worth Burgundy Customers by serving as their primary point of contact for complex and sensitive inquiries related to Retail Assets and Banking via dedicated live chat and email while ensuring strict adherence to private banking protocols and compliance standards to strengthen customer loyalty and retention.
Service Delivery Partner
Neeyamo Enterprise Solutions
July 12, 2021
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August 14, 2024
As a Service Delivery Partner, served as the primary client-facing contact for resolving escalations: analyzing root causes of process delays, preparing and presenting reports to internal team leads, and directly interfacing with clients/applicants to collect insufficient details and drive cases to completion. Managed a 15-member team, ensuring strict adherence to SLAs by overseeing workflow, providing critical solutions to the operations team, and driving overall process efficiency. Directed quality control processes to ensure all deliverables exceeded organizational standards and client expectations. Facilitated daily team meetings to delegate tasks, balance workloads, and align the team with evolving priorities. Enforced rigorous review and approval protocols to guarantee final output with high standards of quality and accuracy.
Education
Master of Computer Application
Master's
June 7, 2021
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April 28, 2023
Completed MCA (Master of Computer Applications), a two-year postgraduate program providing advanced expertise in computer science, software engineering, and application development. Specialized in advanced programming, data analytics, cloud computing, machine learning, and enterprise application design. Skilled in Python, SQL, Power BI, Tableau, and advanced Excel, with over four years of client-facing experience in service delivery and strong analytical problem-solving abilities.
Bachelor of Computer Application
Bachelor's
June 4, 2018
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April 30, 2021
Completed BCA (Bachelor of Computer Applications), a three-year undergraduate program focused on computer applications, programming, and IT fundamentals. Gained strong knowledge in programming languages (C, C++, Java, Python), database management, web development, operating systems, and networking, building a solid foundation for software development and IT roles.
Honors & awards
Quarterly Mountain Movers Award – Axis Bank
April 2, 2025
Received the Quarterly Mountain Movers appreciation certification from Axis Bank for achieving the Top Email Quality Score in Q1 FY26. Recognized for outstanding performance, attention to detail, and excellence in client communication, contributing to service delivery quality and organizational success.